• Current CCNP Voice/Collaboration certification is desired.
• Strong knowledge and extensive experience in dial plan designs and implementation.
• Solid experience with IP routing/switching and QoS.
• Excellent testing, troubleshooting, and analytical skills to isolate problems and implement solutions.
• Extensive experience with implementation and ongoing support of Cisco UC applications in large enterprise deployments.
• Solid experience with voice gateways: MGCP, SIP, H. 323, SCCP, digital PRI / T1, analog FXO / FXS on Cisco 2900/3900/4000 and legacy device
• Experience with Cisco PCCE Contact Center, including UC Manager integration, scripting, high availability clustering.
• Strong verbal and written communication skills, qualified candidates must be able to effectively communicate with all levels of the organization and customers

Day to Day Responsibilities:

Responsible for programming, implementation, and documentation of enterprise-wide, multi-site deployment of Cisco Unified Communications and related technologies which include, but are not limited to:

• Cisco Unified Communications Manager, Unity, IM & Presence, PCCE
• Voice Gateways
• Cisco VG 310 voice gateway port configuration
• Unity Voicemail Administration, including Auto Attendants
• Programming of Cisco CUCM
• Understanding of ELIN, ERL, ALI Concepts Configuration
• Document implementation procedures
• Provide 3rd level support to deployment and support teams on telecommunications infrastructure
• Provide project coordination, work with remote onsite techs with circuit activations, end to end testing of store/remote voice infrastructure testing and associated diagnostic to support new and existing technology architectures.
• Provide Training and Knowledge Transfer to Engineering Support Teams as needed

• Extensive experience with implementation and ongoing support of Cisco UC applications in large enterprise deployments.
• Solid experience with voice gateways: MGCP, SIP, H. 323, SCCP, digital PRI / T1, analog FXO / FXS on Cisco 2900/3900/4000 and legacy devices
• Experience with Cisco PCCE Contact Center, including UC Manager integration, scripting, high availability clustering.
• Current CCNP Voice/Collaboration certification is highly desired