Description

We're looking for a friendly, detail-oriented, and professional Answering Service Representative to handle inbound calls for a variety of small businesses. You’ll act as the first point of contact—answering calls, taking messages, scheduling appointments, and transferring calls as needed. This is a remote role with flexible scheduling options.

Pay Structure

This role is 100% pay-per-minute of active call time. You will be compensated based on the number of minutes you are actively on calls, not by the hour.

• Pay Rate: $0.20 – $0.40 per minute
• Billing occurs only during live call time (not waiting time or idle time)
• Payout Frequency: Weekly via Wise

Your rate will be determined based on experience, performance, reliability, and language skills. Performance reviews and rate increases are available after 90 days of consistent high-quality work.

Responsibilities

• Answer incoming calls in a warm, professional manner
• Follow provided scripts and client instructions
• Take accurate messages and deliver via email, SMS, or CRM
• Transfer calls to appropriate departments or contacts
• Use scheduling software (Calendly, Google Calendar, etc.) to book appointments
• Document call summaries and notes in CRM
• Handle multiple clients with professionalism and discretion
• Maintain confidentiality and data security

Requirements

• Fluent English speaker with neutral accent
• Fast and reliable internet (minimum 10 Mbps)
• Quiet work environment with headset and backup power/internet
• Comfortable using VoIP, CRM, and basic computer apps
• Ability to multitask and manage calls for multiple clients
• Great written and verbal communication skills
• Typing speed of at least 45 WPM

Benifits

• Night differential pay
• Weekend or holiday incentives
• Performance-based raises after 90 days

Please refer to job description.