At TTEC, we’re all about the Human Experience. Elevated. As a site-based Senior Customer Service Representative at Cainta you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat  
• Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services   
• Open and maintain customer accounts and information   
• Resolve technical issues with patience and understanding  
• Positively participate in company events, team activities, and continuous learning  

What You Bring to the Role  

• Completed 2 years in college  
• Must have at least 6 months of customer service experience  
• Exceptional English verbal and written communication skills  
• Handy with MS Windows and other computer applications  
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude  
• Ability to thrive in a dynamic environment

What You Can Expect

• Competitive pay and performance base incentives 
• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: 
• Company-sponsored HMO with Health & Wellness programs for you and your family 
• Educational assistance through tuition reimbursement

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.