Go further with Foundever®

Are you ready to move your career forward? At Foundever®, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

What you’ll do:

• Deliver exceptional service to turn clients into Raving Fans of the company!

• Serve as the main point of contact for client support inquiries via email and phone.

• Maintain all service level agreements diligently.

• Escalate client concerns to guarantee swift resolution.

• Communicate system issues and enhancement suggestions to the development team.

• Specialize in certain client programs, sharing your expertise with the team.

• Address support requests both in writing and verbally.

What you’ll bring:

• Bachelor's degree or equivalent experience

• At least 2 years in customer service or client management

• Strong interpersonal and communication skills, both written and verbal

• Ability to excel independently and as part of a team

• Adaptability to dynamic environments and comfort with change

• Skilled in navigating ambiguity and complex systems

• Proficient in analyzing information and understanding subtleties in written communications

• Expertise in establishing rapid relationships through email and phone

• Proficiency in a second language is beneficial

  
  
  

Terms and conditions apply

Please refer to job description.